CW Insurance Services

You can contact us directly at: info@comwide.com

Please note: Do not send account numbers, inquire about specific account information, or request changes to your account record when corresponding through email or the feedback form. For these purposes, please use the CWAnyWhere messaging system.

You can also use the chat bubble at the bottom right corner of your screen to begin a chat. Note that if it is outside of normal business hours you will be connected with our chat bot, C-Dubs.

Each of our individual offices have their own fax number. If you are trying to reach a particular office, please review the contact information of the location you would like to fax here.

Our main office fax number is 574-239-2705.

Below is a list of commonly held documents and how long they should be kept:

Receipts: Receipts for anything you might itemize on your tax return should be kept for three years with your tax records.

Home Improvement Records: Hold these for at least three years after the due date of the tax return that includes the income or loss on the home when it’s sold. If you plan to sell the house, and you have made improvements to it, keep receipts for those improvements for seven years — you may need them to lower the taxable gain on the house when you sell it.

Medical Bills: Keep receipts for medical expenses for one year, as your insurance company may request proof of a doctor visit or other verification of medical claims. For tax purposes, it is recommended to keep medical records for three years.

Paycheck Stubs: Keep pay check stubs until the end of the year, and discard them after comparing to your W-2 and annual Social Security statements. Keep W2s for 7 years.

Utility Bills: Keep for one year and then discard — unless you’re claiming a home office tax deduction, in which case you must keep them for three years.

Credit Card: Keep until you’ve confirmed the charges and have proof of payment. If you need them for tax deductions, keep for three years.

Investment and Real Estate Records: Keep for three years, as you may need the documentation for the capital gains tax if you’re audited by the IRS. These records help track your cost basis and the taxes you owe when you sell stocks or properties. Once you receive the annual summaries, you can shred your monthly statements.

Account Statements: You’ll need statements for up to three years if you are audited by the IRS. CW provides online statements, so you can switch to receiving your documents online and cut down on paper. CW electronic account statements are automatically stored in the CWAnyWhere statements section of the mobile app and desktop banking. Instructions on how to view your past statements can be found in the FAQ: "How do I get a copy of my statement?"

Tax Returns: The IRS recommends that you “keep records for three years from the date you filed your original return or two years from the date you paid the tax, whichever is later.” If you file a claim for a loss from worthless securities or bad debt deduction, keep your tax records for seven years.

Records of Loans that Have Been Paid Off: Keep for seven years.

Active Contracts, Insurance Documents, Property Records or Stock Certificates: Keep all these items while they’re active. After contracts are completed or insurance policies expire, you can discard these documents.

Marriage License, Birth Certificates, Wills, Adoption Papers, Death Certificates or Records of Paid Mortgages: Keep these documents forever.

Rest easy knowing that your savings are safe and secure with CommunityWide Federal Credit Union. The National Credit Union Share Insurance Fund (NCUSIF) insures member deposits up to $250,000 per depositor, per ownership category at federally insured credit unions. This coverage is backed by the full faith and credit of the U.S. government, ensuring that no member of a federally insured credit union has ever lost a penny of insured savings.

Single ownership accounts, joint accounts, and certain retirement accounts like IRAs are insured up to $250,000 each. Additional coverage is available through proper structuring of accounts and using different ownership categories. The Share Insurance Estimator can be used to verify that all of your deposits are fully insured by NCUA.

To learn more about this federal insurance, please click here.

Copies of statements can be mailed to you with a phone request, or picked up in an office, but can also be easily accessed and dowloaded from within CWAnyWhere!  Learn how to find them with this short demo.