Introducing CW Chat Services, the fastest way for us to serve you!
At CW we have a variety of ways for you to interact with us and everyone of them leads you directly back to the CW member service staff you know and trust to provide you with the best possible answers. You may use any of the services below to reach us, but now our best and fastest solution is through our new chat service!
Simply click the button below to start a conversation with C-Dubs, our friendly virtual assistant, and if he doesn't have the answer for you, you can type "Talk to a human" into the chat at any time and be immediately connected to our Member Service Representatives to get you the right answers. Give it a try now and be sure to answer our service survey at the end of the chat to let us know how we are doing!
Have Questions?
We may already have an answer! Visit our FAQ page for answers to many common questions or check out the CW Learning Center for interactive demos on how to perform a number of helpful tasks in CWAnyWhere.
Find a Location
There are eleven full-service CW office locations in Northern Indiana, ready to serve you. Also,over 5,000 additional locations are available nationwide through the CO-OP Shared Branch Network.
Text Us
Our member services representatives are available via text during normal business hours at 574-COMWIDE (1-574-266-9433).
Lost or Stolen Card
If you have misplaced your card or believe it has been stolen, log into online banking to block any further transactions from being authorized. You may also call to report your card lost or stolen at 1-855-622-7342.
Email Us
- Send us an email at any time at info@comwide.com
- We also welcome your feedback with our Comment Form and Customer Survey responses
- If your message includes private information (including account number, social security number, etc.), please use our secure Online Banking Messaging System.
Mailing Address
CommunityWide Federal Credit Union
1555 Western Ave.
South Bend, Indiana 46619
After Hours Support
If you need assistance outside of business hours, our automated services are still available to you 24/7.
CWAnyWhere Online & Mobile Banking App
CWAnyWhere provides a multitude of tools to manage your account. You can easily make transfers or loan payments and view eDocuments - along with order checks, pay bills, manage your CW debit and credit cards, and more. For step-by-step walkthroughs on how to perform these tasks in CWAnyWhere, check out the CW Learning Center.
After-Hours Chat
Chat after-hours with our Virtual Banking Assistant, C-Dubs! C-Dubs is an interactive chatbot that can answer your questions about our products and services. To chat with C-Dubs after-hours, just click on the "Chat with CW!" bubble at the bottom of your screen to get started.
Send a Message
Send us an email any time at info@comwide.com and we will be happy to contact you as soon as possible during normal business hours. If your message includes private information (including account number, social security number, etc.), please use our secure Online Banking Messaging System.
Business Hours
- Monday & Thursday: 9:00am - 5:00pm ET
- Tuesday & Wednesday: 10:00am - 5:00pm ET
- Friday: 9:00am - 5:30pm ET
- Saturday: 9:00am - 12:00pm ET
Excluding holidays. We are closed on Sunday.
IMPORTANT! - We care about your privacy and security. Please, DO NOT send account numbers, social security numbers, or any other personal private information via text/chat/email/comment form. To inquire about specific account information or request changes to your account record, please use the Online Banking Messaging System.
Schedule Appointment
Prefer to schedule an appointment to get your answers? Please select an appointment option from our scheduler below.